Avaya Holdings Corp. Profile

Avaya Holdings's Business Model

Avaya Holdings Corp., through its subsidiaries, provides digital communications products, solutions, and services for businesses worldwide. The company operates in two segments, Products & Solutions and Services. The Products & Solutions segment offers unified communications and collaboration (UCC), and contact center (CC) platforms, applications, and devices. It also provides Avaya OneCloud UCaaS solutions that enables organizations to provide their workers with a single application for all-channel calling, messaging, meetings, and team collaboration with the same use as existing consumer apps; and Avaya OneCloud CCaaS solutions, which enables customers to build a customized portfolio of applications driving customer engagement and customer value, as well as offers communications solutions include voice, email, chat, social media, video, performance management, and third-party integration. This segments Avaya OneCloud CPaaS solutions combines the cloud with its communications platforms, which enables developers to integrate both UCC and CC communications capabilities directly into internal and customer-facing applications and workflows. The Services segment provides global support services, enterprise cloud and managed services, and professional services. The company also offers business devices, such as IP-enabled handsets, multimedia devices, and conferencing systems. It sells directly through its sales force, as well as indirectly through its network of channel partners, including distributors, service providers, dealers, value-added resellers, system integrators, and business partners. The company has a strategic collaboration with RingCentral, Inc. to accelerate the company's transition to the cloud. Avaya Holdings Corp. is headquartered in Durham, North Carolina.