LiveVox Holdings, Inc. Profile

LiveVox Holding's Business Model

LiveVox, Inc. develops and provides cloud contact center software for businesses. Its products include Four Clouds, an outbound voice solution that enables to manage regulatory requirements with the option of three manual and one automated outbound dialing system; bundles, including two-way messaging, outbound campaigns and compliance, speech analytics, inbound contact center, and cloud interactive voice response (IVR) solutions; inbound voice solutions, which comprise automatic call distributor, IVR, and wallboards; and blended omnichannel solutions, such as voice, email, SMS, virtual agents, and webchat. The company also offers CRM, which leverages unified customer profiles to create, facilitate, and manages digital engagement; Workforce Optimization, that helps contact centers to measure and manage agent workforce; and SpeechIQ, an AI-driven speech analytics solution to promote compliance, productivity, and quality in contact centers. It serves financial services, teleservices, healthcare, telecom, customer care, BPO, and collection industries. The company has a strategic partnership with Telarus. LiveVox, Inc. was formerly known as Tools For Health, Inc. and changed its name to LiveVox, Inc. in June 2006. The company was incorporated in 1998 and is based in San Francisco, California. LiveVox, Inc. has additional locations in Atlanta, Georgia; Bengaluru, India; Denver, Colorado; Medellin, Colombia; New York, New York; St. Louis, Missouri; and Columbus, Ohio.